FAQs
Where is my order?
Click here to check the status of your order.
Just make sure to include your post code exactly as it appears on your confirmation email.
As a heads up, some orders may arrive in multiple shipments, but rest assured we’ll keep the arrivals as close together as possible.
If your order is showing as “Delivered” but you haven’t received it, double check your delivery address to make sure it’s correct. We recommend reaching out directly to the courier to report a missing package.
How do I initiate a return?
Easy! If you purchased from ninjakitchen.co.uk, sign in to your account and find the order you'd like to send back and click 'Return'. Follow the instructions to create your return. We'll send you a prepaid shipping label with instructions.
Your refund will be issued once we receive and inspect your item. This can take up to 10 business days, but we'll keep you updated by email each step of the way.
If you purchased a Ninja product from a retailer, return directly to that retailer online or in person.
Exchanges are not accepted.
Click here for more information on our Returns Policy.
How do I cancel or update my order?
Change your mind? No problem. You can cancel or make changes within the first 30 minutes of placing your order by signing in to your account or following the link in your confirmation email.
After the 30-minute window, you can sign in to your account and request a returns label for buyer's remorse.
Always feel free to contact customer support along the way.
What if the product I want to purchase is out of stock?
What if the product I order is out of stock?
Don’t worry! You can sign up to be notified the moment this item is available again. Simply go to the product page and enter your email address in the Sign Up box.
You’ll be the first to know when it’s back in stock - just provide your email and you’ll know the moment new inventory arrives.
Our customer support team cannot place orders for out-of-stock items, so rather than calling, signing up for notifications is your best way to stay updated.
Discounts, promotions, and price matching
We love offering great deals and promotions to our community. Some items aren't eligible for promotions or discounts, so be sure to check our exclusions list before purchasing!
Click here for more info on student discounts and for additional official Ninja discount and voucher codes.
SharkNinja also offers a price match guarantee under certain conditions. Click here for more information on our Price Match policy.